Mandarin Customer Success Specialist - Reservation Project

JobScoper

  • Kuala Lumpur
  • RM 3,900 per month
  • Permanent
  • Full-time
  • 15 days ago
MohonKelayakan
  • Minimum education: SPM or equivalent; Fresh graduates are welcome to apply
  • Fluent in English and Mandarin, with strong written and verbal communication skills
  • Flexible to work in 24/7 rotational shifts (2 days off)
  • Proven ability to build strong customer relationships
  • Experience in customer service is a plus
  • Experience in banking or financial services customer support is a plus
  • Eager to learn and improve
Tanggungjawab
  • Assist guests with planning and booking reservations and services
  • Guide customers on self-service tools and automated banking channels
  • Follow up with customers for transaction confirmations and request supporting documents when necessary
  • Understand customer needs, analyze issues, and provide effective solutions
  • Support the achievement of individual and team performance goals (KPIs)
Manfaat
  • Training Provided
  • Allowance Provided
  • 24/7 Rotational Shift; 5 working days, 2 days off
  • Annual leave/Medical leave.
KemahiranMandarin Chinese (Native proficiency) Customer Relationship Management (CRM) Customer service Communication skills Problem-solvingPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja