Customer Service (Mandarin Speaker)

• Candidate possesses at least a SPM or above.
• At least one year of customer service-related experience.
• Fresh graduate is welcome to apply.
• Candidates with experience in retail, e-commerce, or telecommunications are a plus.
• Must proficient in reading, writing, and speaking Mandarin (Traditional Chinese). Fluency in English and Bahasa Malaysia is an added advantage.
• Able to work on rotational shifts, including morning shifts and night shifts.
• Strong written communication skills and ability to clearly convey information in chat-based support.
• Proficiency in basic computer applications, including Microsoft Office (Excel, Word, etc.).
• Capable of handling customer inquiries professionally, maintaining emotional stability under pressure.
• Quick learner with the ability to adapt to new products and service procedures, and open to receiving continuous feedback.
• Demonstrates critical thinking, a proactive attitude, and composed communication in challenging situations.

• Respond to customer inquiries and provide information about products, services, or company policies.
• Guide customers through processes such as making a purchase, setting up an account, or navigating the website.
• Identify and resolve customer issues or complaints effectively and in a timely manner.
• Escalate complex issues to higher-level support or other departments when necessary.
• Maintain a thorough understanding of the company's products, services, and policies.
• Communicate clearly and effectively in written form, as chat support relies on written communication.

• EPF, SOCSO, EIS, Annual Leave (AL), and Sick Leave (SL) are provided.
• Only 20 working days per month, with an 8-hour workday.
• Paid training
• Career progression opportunities
• Annual salary increments.
• Employees traveling abroad can enjoy free company-provided e-SIM services.
• Medical & Insurance Coverage.
• Flexible Working Hours
• Work From Home

Maukerja