Customer Service Associate (Mandarin Speaker)

• Fluency in Mandarin, written and spoken, is essential to effectively communicate with a diverse customer base.
• Proficiency in English and Bahasa, written and spoken.
• Minimum Secondary/SPM/'O' Level certification required.
• Ability to work onsite in rotational shift (Day Shift only).
• Entry-level position; fresh graduates are encouraged to apply and will receive comprehensive training.
• Must possess a strong work ethic, be punctual, and maintain a professional demeanor at all times.
• Capability to learn and adapt quickly to new information, processes, and technologies related to customer service.
• Proficiency in using computer systems and software applications relevant to customer service operations.

• Provide exceptional customer service to clients, addressing inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
• Collaborate with other team members and departments to escalate complex issues and ensure customer satisfaction, contributing to a positive and collaborative work environment.
• Identify and report recurring customer issues and trends to the management team, providing valuable insights for process improvement and service enhancement.
• Assist in the development and maintenance of customer service knowledge base and ensuring accurate and up-to-date information is readily available.

• Allowances
• Statutory contributions (EPF, SOCSO & EIS)
• Health Insurance
• Panel Clinics (E-Card)

• Training Provided

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