Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.Responsibilities
Implement and execute sales action plans in line with the hotel's marketing strategy.
Source, develop, and maintain strong relationships with corporate and business clients.
Conduct sales visits, client entertainment, and familiarization/site inspection trips.
Participate in trade shows, promotional events, and other sales activities to represent the hotel.
Ensure timely follow-up on leads, inquiries, and proposals to secure business opportunities.
Maintain updated client records, reports, and tracking systems for sales activities.
Collaborate with internal departments to ensure smooth execution of client requirements.
Provide guidance and support to Sales Coordinators to enhance team performance.
Requirements
Diploma or Degree in Hotel Management, Business, or related field.
Minimum 2-3 years of experience in hotel sales or corporate sales, preferably in hospitality.
Proven track record in business development and achieving sales targets.
Strong negotiation skills with the ability to maximize revenue opportunities.
Excellent communication and interpersonal skills in English (other languages are an advantage).
Proficient in Microsoft Office and familiar with hotel CRM or sales systems.
Highly organized, detail-oriented, and able to handle multiple priorities.
Professional, adaptable, and customer-focused with a positive attitude.
