Job Responsibility Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly. Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies. Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures. Job Requirements Education Background: Bachelor&aposs Degree, Diploma Graduate. Must have minimum 3 year with brokerage experience. Must fluent in English & Malay (Able to speak, write and read). Computer literacy. Must willing relocate in Petaling Jaya Area. Willing work in Night Shift (perm night shift). Job Benefits Provided training. Near to Public Transportation. Provided language allowance. 5 working days. EPF & SOSCO. Medical leave & Annual leave Show more Show less