Customer Success Specialist (Banking Industry - Oct)
Petaling Jaya, Selangor
Permanent
Full-time
5 days ago
Job Responsibility Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly. Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies. Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures. Job Requirements Education Background: Bachelor&aposs Degree, Diploma Graduate. Must have minimum 6 month call center experience. Must fluent in English & Mandarin (Able to speak, write and read). Computer literacy. Must willing relocate in Petaling Jaya Area. Willing work in 24/7 or 9am-6pm (Regarding the company). Job Benefits Provided training. Near to Public Transportation. Provided language allowance. 5 working days. EPF & SOSCO. Medical leave & Annual leave Show more Show less