Customer Success Specialist (Banking Industry - Oct)

JobScoper

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 8 days ago
MohonKelayakan
  • Education Background: Bachelor's Degree, Diploma Graduate.
  • Must have minimum 6 month call center experience.
  • Must fluent in English & Mandarin (Able to speak, write and read).
  • Computer literacy.
  • Must willing relocate in Petaling Jaya Area.
  • Willing work in 24/7 or 9am-6pm (Regarding the company).
Tanggungjawab
  • Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
  • Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
  • Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
Manfaat
  • Provided training.
  • Near to Public Transportation.
  • Provided language allowance.
  • 5 working days.
  • EPF & SOSCO.
  • Medical leave & Annual leave
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • 5 Working Days
KemahiranCustomer Relationship Management Communication Skills Problem Solving Banking Knowledge Client Retention Financial Services Account ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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