Customer Success Specialist (Gaming Industry) - Korean Speaker

JobScoper

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 8 days ago
MohonKelayakan
  • Must be able to work in KL, Malaysia.
  • Having CS background is a plus.
  • Strong understanding of social media platforms and various content types.
  • Ability to work in different shifts rotation (Mon-Fri 9am-10pm; Sat-Sun 9am-6pm)
  • Can speak in English and Korean.
Tanggungjawab
  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
Manfaat
  • Allowances Provided
  • 5 Working Days
  • Training Provided
  • Near to lrt/mrt.
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • Training Provided
  • Allowance Provided
KemahiranCustomer Relationship Management Korean Language Proficiency Gaming Industry Knowledge Communication Skills Problem-Solving Customer Retention StrategiesPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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