Customer Success Specialist Mandarin (Gaming Industry)

JobScoper

  • Kuala Lumpur
  • RM 3,900 per month
  • Permanent
  • Full-time
  • 14 days ago
MohonKelayakan
  • At least SPM; Fresh graduates are welcome to apply
  • Strong proficiency in Mandarin (both reading & writing) and able to communicate in basic English
  • Good typing speed with excellent written communication and comprehension skills
  • Able to multitask effectively and manage time well
  • Willing to work on rotational shifts, including weekends and public holidays
  • Prior experience in customer service will be an added advantage
Tanggungjawab
  • Handle customer inquiries promptly and professionally via email and chat
  • Provide clear and accurate information about products, services, and company policies
  • Assist customers by identifying, troubleshooting, and resolving issues effectively
  • Ensure all customer interactions are documented and updated in the system correctly
  • Maintain a friendly, helpful, and customer-first attitude in every interaction
  • Adhere to shift schedules and consistently meet performance targets
Manfaat
  • 5 Working Days, 2 Days Off
  • Training Provided
  • Allowance Provided
  • EPF & SOSCO
  • Annual leave & Medical leave
KemahiranCommunication Skills (Written and Verbal) Problem-Solving Mandarin Chinese (Native Proficiency) Customer ServicePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja