Data Entry - Rates Management Team Lead

• Prepare files and documents for data entry and review them for deficiencies.
• Obtain by requesting further data for incomplete documents and files.
• Enter data from source files and documents into cargowise.
• Monitor Inbox and prepare Spot quotes for agents, and partners
• Enter rates, ensuring validity and accuracy for and from agents and carriers.
• Respond to queries via email or call observing good email etiquette and excellent customer service.
• Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
• Resolve discrepancies by using agreed standard procedures.
• Check completed work for accuracy.
• Suggest and recommend solutions for problems encountered on shifts.
• Escalate any issues to immediate superior for resolution, if needs be.
• Follow instructions of immediate head/s and origin office.
• Maintain origin office confidence and protect operations by keeping information confidential.
• Comply with data integrity and security policies.
• Be responsible in performing all basic operational functions of the team.
• Ensure the delivery of the desired service levels by effectively supervising and training team members in the operation within their assigned team.
• Collate, correct, and summarize all reports from team members and share with operations manager.
• Consult regularly with immediate superior on the status of any operational concerns and make appropriate recommendation for any escalations.
• Act as the temporary supervisor in running the shift whenever assigned to do so during emergencies or in the absence of the immediate head.
• Act as a trainer and mentor-buddy for newly hired team members.
• Conduct monitoring of transactions to evaluate quality of service.
• Monitor and evaluate performance and give feedback to immediate head.
• Secure compliance of the team for any management processes.
• Attend regular leadership review meetings, departmental meetings, and other meetings as required by immediate head and/or origin office.
• Prepare contingencies and strategies to organize workflow especially during emergencies and other major operational change.
• Suggest and recommend solutions to immediate head for problems encountered on shifts.

• Minimum 3 years of working experience in data entry in freight logistic or related field.
• Diploma/bachelors Degree in Business Administration, Logistic or related field.
• Proficiency in English and Bahasa Melayu.
• Able to read, write and communicate in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
• Excellent interpersonal skills and the ability to work collaboratively with team members and other departments.
• Excellent organizational skills and attention to detail.
• Problem-solving skills and ability to adapt to changing priorities or situations.
• Customer service orientation and a willingness to learn and grow in the role.
• Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.

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