Operation Team Lead

• Hybrid work mode
• Flexible working hours
• Company Medical Benefit
• Several Allowances based on roles

• Prepare files and documents for data entry and review them for deficiencies.
• Obtain by requesting further data for incomplete documents and files.
• Enter data from source files and documents into cargo wise.
• Monitor Inbox and prepare Spot quotes for agents, and partners.
• Enter rates, ensuring validity and accuracy for and from agents and carriers.
• Respond to queries via email or call observing good email etiquette and excellent customer service.
• Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
• Resolve discrepancies by using agreed standard procedures.
• Check completed work for accuracy.
• Suggest and recommend solutions for problems encountered on shifts.
• Escalate any issues to immediate superior for resolution if needs be.
• Follow instructions of immediate head/s and origin office
• Maintain origin office confidence and protect operations by keeping information confidential.
• Comply with data integrity and security policies.

• Prepare files and documents for data entry and review them for deficiencies.
• Obtain by requesting further data for incomplete documents and files.
• Enter data from source files and documents into cargo wise.
• Enter data by inputting in the text-based and numerical text.
• Respond to queries via email or call observing good email etiquette and excellent customer service.
• Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
• Resolve discrepancies by using agreed standard procedures.
• Check completed work for accuracy.
• Suggest and recommend solutions for problems encountered on shifts.
• Escalate any issues to immediate superior for resolution if needs be.
• Follow instructions of immediate head/s and origin office
• Maintain origin office confidence and protect operations by keeping information confidential.
• Comply with data integrity and security policies.

• Minimum 3 years of working experience in operations, import/export in freight logistic or related field.
• Diploma/bachelors Degree in Business Administration, Logistic or related field.
• Proficiency in English and Bahasa Melayu.
• Able to read, write and communicate in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
• Excellent organizational skills and attention to detail.
• Problem-solving skills and ability to adapt to changing priorities or situations.
• Customer service orientation and a willingness to learn and grow in the role.
• Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.
• Eagerness to learn and develop new skills, processes, and technologies.

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