Customer Service Representative

Toll Group

  • Bayan Lepas, Pulau Pinang
  • Permanent
  • Full-time
  • 14 days ago
About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —Job DescriptionPosition Title: Customer Service RepresentativeDivision / Function: Enterprise ServicesLocation: MY Penang 5 Lintang Bayan Lepas 3 Bayan Lepas Industrial ParkPURPOSE OF THE JOBTo assist the R&C team with completion of runsheet data entry into AXIOM. This role is responsible for delivering high quality customer service to support our growth and Toll’s customer experience. This role is responsible for the delivery of high-quality customer service to drive customer satisfaction, customer retention and through that overall business success.PRIMARY DUTIES & RESPONSIBILITIES
  • Accurate data entry of runsheet information into AXIOM.
  • Escalation of runsheets to the onshore team as per SOPs
  • Respond to queries for information and access relevant files
  • Proactively communicate with customer via email
  • Keeping sensitive customer or company information confidential
  • Filing and data base maintenance
  • Explore process improvement through Continuous Improvement initiative
Previous Work Experience & Qualifications
  • Organized and detailed oriented
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Proficient in Microsoft Office or related software.
  • Excellent organizational skills and attention to detail.
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing.
  • Ability to work with others in a collaborative team environment as well as independently.
  • Skills focussed on the ability to address/solve problems quickly and efficiently
  • Typing speed and accuracy
  • Proficiency in both spoken and written English
  • Customer orientated, good people skills and able to work with people at all levels.
  • Fresh Graduates are welcome to apply.
What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Group