CUSTOMER SERVICE SPECIALIST II

Petaling Jaya, Selangor
Permanent
Full-time

22 days ago

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers' orders from order entry to delivery and collection in a timely manner. They may respond to all customers' inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.Job DescriptionResponsibilities:

Receive and process order into system in accordance to order policy using SAP
Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
Weekly review of customers' backlog to meet billing target as set by management yearly
Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
Handles complaints, claims, returns and replacements processing
Maintain proper documentations in line with company retention policy
Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
For external emails to Customers, manage via C2S platform.
Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
To have a SGP track progress and create a central library for future renewals.
Any other ad-hoc activities to support Sales events
Any other ad-hoc reporting as and when requested by management

Requirements:

Education Background- English and Bahasa Malay well spoken and written.
Years of experience - Minimum Diploma or Degree with 2 years of international shipping and logistics experience
SAP skill on Sales Distribution /OTC is a must
Skills or experiences that are relevant to TNB's operations or SGP related.
Team player can work under high pressure environment and tight dateline.

CompetenciesValues: Integrity, Accountability, Inclusion, Innovation, TeamworkLocation:PETALING JAYA SELANGOR, 10, MY, 47301City: PETALING JAYA SELANGORState: 10Country/Region: MYTravel: Less than 10%Requisition ID: 139005Alternative Locations:Function: Customer Service

TE Connectivity

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