Customer Service Specialist (Mandarin Speaking)

Flower Sugar

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 5 days ago
MohonKelayakan
  • Strong command of written and spoken Chinese/Mandarin, English and Bahasa Malaysia.
  • High level of empathy & able to see from others' perspective.
  • Able to stay patient when communicating with customers
  • 5 working days a week (including working on Saturday and Sunday)
  • Working hours from 10:00am to 7:00pm
  • Fresh graduates are welcomed to apply. Candidates with experience in customer-facing role are preferred.
Tanggungjawab
  • Attend to enquiries from customers through multiple channels including WhatsApp, FB/IG Messenger, live chat, email, and phone call in timely manner
  • Assist customers to place order on our sales channels
  • Continuously expand and update internal FAQ list for future references
  • Update order details (such as contact details, shipping address) as and when necessary
Manfaat
  • Annual Bonus
  • Quarterly Performance Incentive
  • Overtime
  • EPF & Sosco
Manfaat tambahan
  • 5 Working Days
  • Training Provided
KemahiranCustomer Service Communication Skills Mandarin Language ProficiencyPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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