???? We're Hiring: Junior Customer Service and Marketing Executive | PichaEats We're looking for someone who is empathetic, people-oriented, and passionate about creating meaningful connections through food. ???? This role requires a balance of creativity and structure - someone who can bring fresh ideas to our marketing while staying organized and responsive in handling customer needs. The ideal person enjoys engaging with the community both online and offline, is a great communicator, and aligns deeply with PichaEats' mission of creating impact through every meal. If you&aposre the kind of person who cares about people, pays attention to details, and thrives in a collaborative environment, we'd love to have you on the team. Marketing Responsibilities: Content Creation and Social Media Management Develop and manage engaging content across platforms like Instagram or TikTok. Understand and embody PichaEats' brand voice, communicating our mission, values, and impact. Stay current with social media trends to produce timely and relevant content. Community Building Work closely with the Sales and Marketing Lead to build a vibrant PichaEats community. Participate in physical booths, community events, and outreach activities to engage with customers directly. Content Planning and Execution Assist in building a structured content calendar (based on your marketing platform) with both short and long-form content. Capture, edit, and design content (videos, graphics, etc.) using Canva and related tools. Brand Building and Consistency Maintain brand consistency across all marketing touchpoints including packaging, social media, and promotional materials. Support the creation of brochures, PDFs, and other marketing assets. Marketing & Event Support Assist the Marketing Lead in day-to-day tasks and team coordination. Support in planning and executing internal "Hangouts" and community engagement events. Be present during catering or external events when needed. Customer Service Responsibilities (Sales Pillar) Customer Engagement and Support Respond quickly and professionally to customer queries via phone, email, WhatsApp, and Instagram DMs . Maintain an active and informative WhatsApp status using the PichaEats phone. Provide detailed and accurate information about offerings to ensure high service quality. Address customer complaints or feedback with professionalism and efficiency. Order Management Oversee the entire order process - from taking orders to successful execution and delivery. Be the point-of-contact for customers on event/order days. Collaboration and Record-Keeping Work cross-functionally with internal teams to solve customer issues. Keep proper documentation of customer interactions and resolutions per SOP. Client Engagement and Sales Support Spot upselling or cross-selling opportunities. Contribute to refining the customer service process for better efficiency. Important Requirements: Must be very responsive and efficient on WhatsApp management (there will be an assessment on this). Preferably able to manage one platform independently (e.g., TikTok or Wedding Instagram). With the ability to work around canva and come up with good designs if needed. This person needs to be outgoing, and willing to engage with people actively. A strong understanding and connection to PichaEats' cause is essential. Must have good proficiency in verbal and written English. Ideal if there&aposs an existing marketing portfolio - either from past work, personal work done, freelance gigs, internships or student assignment work done. To better gauge your experience level. Open to fresh graduates with past internship experience. ???? To apply: Send us your CV and marketing portfolio (if any). | [HIDDEN TEXT] Show more Show less