Customer Service Executive

Mipos Sdn. Bhd.

  • Taman Len Seng, Kuala Lumpur
  • Permanent
  • Full-time
  • 14 days ago
MohonKelayakanWe are expanding! Requirements:
  • Able to communicate in English, Bahasa Malaysia and Mandarin, both speaking and typing.
  • Proactive attitude and willingness to learn is a must.
  • Fresh graduates with willingness to learn are encouraged to apply as we will provide training.
  • Candidate with sales experience is an added advantage.
  • Candidate with e-commerce experience is an added advantage.
  • Candidate with tech related working experience is an added advantage.
  • E.G. Point-of-sales, software sales, computer shop, robotics, IT, software developments etc.
  • Tech savvy, or willing to learn about POS hardware and software.
  • Candidate must possess at least a Certificate / Diploma / Degree in following fields: Business, Marketing and similar fields Computer Science, IT, Networking and similar fields
Who are we?
  • We are a B2B company.
  • Think of us like a computer shop, but for business.
  • You should do fine if you like computer hardware/software or technology products.
TanggungjawabThe opportunity:
  • Are you passionate about e-commerce/technology/sales and looking to take ownership of a dynamic role in a fast-growing company?
  • We are seeking a driven and entrepreneurial-minded individual to join us in expanding our business. Our company is an ideal stepping stone for a want-to-be entrepreneur, who wants to build your own business in future.
  • As part of our small, dynamic team, you'll take on key responsibilities, make impactful decisions, and gain valuable hands-on experience in different areas of running a business.
In this role, you will:
  • Respond to customer inquiries via WhatsApp and e-commerce platforms (Shopee, Lazada,TikTok) in a timely and professional manner.
  • Provide accurate information and suggest suitable products based on customer business (as our products are inter-related), for both online and walk in customer.
  • Demonstrate product feature and explain benefits to walk in customers.
  • Provide after-sales technical support and resolve customer issues efficiently, escalating to higher-level support when necessary.
  • Ensure customer satisfaction by understanding customer need and maintain a positive & helpful attitude towards customers.
  • Collaborate with team members to provide the best possible customer experience.
  • Stay up-to-date with company products and services.
  • Identify opportunities to improve customer service processes and contribute to the overall success of the team.
  • Assist the team and management with any tasks requiring support.
Why join us:
  • We provide fast track promotion with proactive salary increment for talented individuals.
  • If your potential goes beyond a junior executive role, more challenging role with accelerated career advancement await you in near future.
  • Come join us to showcase your skills, potential and start your career journey!
Manfaat
  • Basic Salary + EPF + EIS + SOCSO + Performance Bonus
  • Quarterly salary increment by reviewing your job performance every quarter.
  • Career Progression Opportunities: You may get job promotion in short term.
  • You will be working together with a bunch of young and energetic team members in a positive and mutually-supportive cultures work environment.
  • On-job-training Provided By Customer Service Lead.
  • Annual leave/Medical and hospitalisation leave
  • Team bonding/Team building events
Manfaat tambahan
  • Annual Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Overtime Pay
  • Performance Bonus
  • Training Provided
  • Medical and Hospitalisation Leave
KemahiranCommunication Skills Problem Solving Business-to-Business (B2B) E-commerce Customer Service Retail KnowledgePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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