Customer Service Executive

Bacteria Free Water Engineering (M) Sdn. Bhd.

Subang Jaya, Selangor
Permanent
Full-time

1 day ago

MohonKelayakan

Diploma/Degree in Business Administration or related field.
1-2 years' experience in customer service, sales support, or sales coordination.
Strong business acumen, self-motivated, and result-oriented.
Good communication skills in English and Bahasa Malaysia.
Proficient in MS Office (Excel & Word).
Excellent interpersonal skills, proactive, and a team player.
Organized, detail-oriented, and able to multi-task.
Able to thrive in a fast-paced environment.

(Fresh graduates with strong communication skills are also encouraged to apply!)TanggungjawabWe are looking for a proactive and customer-focused Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, handling inquiries,providing solutions, and ensuring a positive customer experience. If you enjoy helping people, solving problems, and working in a supportive team, this role is perfect for you!What You'll Do

Handle inbound calls related to Water Filter customer complaints.
Manage customer inquiries and responses via Live Chat.
Conduct outbound calls to perform customer satisfaction checks.
Follow up with customers to ensure their issues are resolved and they remain satisfied.
Actively listen to customers' needs, provide solutions, or escalate to the relevant department when necessary.
Maintain strong product knowledge to address inquiries effectively.
Work closely with team members and other departments to improve the overall customer experience.
Assist with other ad-hoc tasks when required.

ManfaatWhy Join Us?At BACFREE, we don't just offer a job - we offer a career journey with growth, recognition, and rewards.Financial Rewards:

Competitive salary with attractive commission scheme
Annual performance bonus & salary increment
Staff purchase discounts

Wellbeing & Care:

PA Insurance, medical, dental & spectacles coverage

Work-Life Balance:

Annual leave, marriage leave, maternity/paternity leave, natural disaster leave

Recognition & Perks:

Marriage & baby gifts
Monthly Star Employee Award
Sports Club activities
Continuous training & career development opportunities

How to ApplyIf you're passionate about customer service and want to grow with us, apply online with your:

Detailed resume
Contact number
Current & expected salary
Recent passport-sized photograph

Join us and be part of our big family where your contributions matter!(Only shortlisted candidates will be notified.)Manfaat tambahan

Staff Activities
Training Provided

KemahiranCustomer Support Communication Skills Problem Solving Active Listening Conflict Resolution Product KnowledgePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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