Customer Success Specialist (Hybrid) | Empower Businesses Through Connection Location: Bangsar South | Type: Full-Time | Hybrid Setup About ChatDaddy At ChatDaddy, we believe meaningful relationships are the heart of every successful business. As a fast-growing SaaS company, we help businesses across Asia connect with customers and streamline their operations using WhatsApp automation tools. But we're more than just a tech platform - we're a team that values empathy, collaboration, and genuine connection. We're proud to build a workplace where every voice matters and small wins are celebrated - together. Learn more about life at ChatDaddy and explore our culture on our Careers Page: https://chatdaddy-career.replit.app About the Role Are you someone who finds joy in helping others grow Do you enjoy building lasting relationships and making people feel supported every step of the way We're looking for a Customer Success Specialist who's passionate about people, eager to make an impact, and ready to be a trusted guide for our clients. This is a role where your emotional intelligence and communication skills shine. You'll play a key role in helping customers feel confident and empowered in using ChatDaddy. What You'll Be Doing As a trusted point of contact, you will: Welcome and onboard new clients - helping them feel confident and cared for from day one Build warm, long-term relationships with clients through thoughtful check-ins and proactive support Offer helpful suggestions so clients can unlock more value from our platform Promote smarter workflows by encouraging the use of automation tools Listen deeply to client feedback, and bring those insights back to the team to improve our product Identify renewal and upsell opportunities that genuinely benefit the customer Troubleshoot issues with care and ensure every client feels heard and supported What We're Looking For We'd love to meet someone who: Has 1-3 years of experience in Customer Success, Account Management, or another client-facing role - ideally in SaaS or tech Is fluent in both English and Chinese (required) and communicates with empathy and clarity Brings a solution-oriented mindset and a sincere desire to help others succeed Is comfortable with tools like CRMs (e.g., HubSpot, Salesforce) Enjoys working independently but thrives in a collaborative team Notices the little things and takes initiative to solve them before they grow Experience with WhatsApp automation or similar platforms is a plus, but not required - we'll support your learning. What You'll Get Monthly Salary: RM 4,000 - RM 6,000 (depending on experience) plus performance incentives after probation Hybrid work model: flexibility to work from home with regular in-office days Family-friendly policies: maternity and parental leave, flexible work hours Growth opportunities: clear development paths and support for continuous learning Supportive team culture where collaboration and respect are part of daily life The chance to do meaningful work with businesses across Asia and beyond How to Apply We'd love to get to know the real you. Please submit: Your updated CV A short video (1-2 minutes) telling us why this role excites you and why you'd be a great fit - just speak naturally Upload your video here: https://www.videoask.com/f003r70w4 (No need for a script or polished setup - we care more about authenticity than presentation) We personally review every application and will be in touch if your profile aligns with what we're looking for. Show more Show less