Specialist, Customer Success (Korean Speaker)

Concentrix

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Specialist, Customer Success (Korean Speaker)Job Description The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of services to assess client requirements
  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
  • Work with your team and management to provide a professional experience during all interactions with customers and prospects
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager
Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements: KoreanTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix