Customer Service Support (Korean Speaker)

JobScoper

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 8 days ago
MohonKelayakan
  • Must be able to work in KL, Malaysia.
  • Demonstrated experience in hotel reservations, or customer service roles is a plus.
  • Strong command of English & Korean is required; proficiency in multiple languages is highly desirable.
  • Exceptional verbal and written communication skills.
  • Strong customer-first mindset and ability to perform well under pressure.
  • Capable of managing multiple tasks simultaneously and comfortable using digital tools and applications.
  • Willingness to work on rotational shifts, including weekends, public holidays, and overnight shifts as required by operational needs.
Tanggungjawab
  • Assist guests with planning, booking, and inquiries for resort products and services.
  • Understand guest needs and provide personalized solutions.
  • Handle first-level complaints with professionalism and empathy.
  • Ensure accurate information on resort events and activities is shared with guests.
  • Respond to emergencies in line with hotel guidelines.
  • Work collaboratively to achieve team and individual KPIs.
Manfaat
  • Training Provided
  • Allowance Provided
  • Annual leave/Medical leave
  • 5 Working Days
  • EPF / SOCSO
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • 5 Working Days
KemahiranCustomer Service Korean Language Proficiency Communication Skills Problem Solving Active Listening Empathy Conflict ResolutionPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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