Service Implementation Manager

Hatch Asia

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Our vision is to be the preferred talent partner in Asia, accurately identifying and integrating high-potential talents for our clients and achieving our candidates' career success.Over the years, we have continually innovated and improved our methods for identifying and assessing talent, enabling us to deliver successful talent strategies to our clients.Are you a logistics expert passionate about seamless service delivery and operational excellence? A leading international logistics provider is seeking a dynamic Service Delivery Manager to lead client implementation and onboarding across freight forwarding and supply chain solutions.In this pivotal role, you will be the cornerstone of successful client integration, designing logistics solutions, overseeing end-to-end onboarding, and ensuring operational readiness. Your expertise will directly impact customer satisfaction and long-term operational success.The Challenges
  • Lead client onboarding: from project planning and system setup to go-live execution.
  • Collaborate with Sales, IT, Product, Finance, and Operations teams to design and deliver tailored logistics solutions.
  • Manage project timelines, budgets, and KPIs across customer and internal development initiatives.
  • Drive continuous improvement using data, automation tools, and process optimisation techniques.
  • Act as the primary liaison for client engagements, ensuring high satisfaction and efficient handovers to account teams.
What It Takes
  • Minimum 5 years of experience in freight forwarding, logistics implementation, or supply chain solutions.
  • Proven ability to manage complex projects and deliver customer-centric outcomes.
  • Strong knowledge of freight operations (air, sea, road, warehousing, customs).
  • Skilled in tools like TMS, WMS, ERP, and fluent in process mapping and data analytics.
  • Exceptional communication, stakeholder management, and problem-solving skills.
  • Lean Six Sigma or similar certification is a plus.
Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality.
Notification priority will be given to shortlisted candidates.
Employment Agency No: 11C5794

Hatch Asia