Group & Individual Policy Support Officer - Cantonese
Kuala Lumpur
RM 4,600-6,600 per month
Permanent
Full-time
1 month ago
Processing and evaluating movement files and policy transactions for renewal and termination cases, ensuring accuracy and compliance with service standards Reviewing and verifying case inputs from junior advisors to ensure compliance with internal guidelines and procedures. Maintaining accurate customer records. Mentoring and supporting junior team members by offering guidance and assistance with complex or challenging cases Investigating suspicious or high-risk transactions in collaboration with the Hong Kong team and problem cases. Maintaining accurate customer records.