Officer - EB - Policy Servicing

Kuala Lumpur
Permanent
Full-time

1 day ago

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Responsible for supporting the data capture and processing of renewal applications for Group Administration and Individual Medical Policy Administration. This role involves handling various policy administration requests, including but not limited to:

Policy Details: Updating and maintaining accurate policy information.
Coverage Limits: Adjusting coverage limits as required.
Beneficiary Management: Adding or removing beneficiaries.
Payment Terms: Changing payment terms and processing related adjustments.

Process policy Information Requests: Process all types of policy administration requests efficiently and accurately. Prepare all related correspondence within the specified turnaround time.
Verification: Verify the authenticity of policy information by cross-checking information with relevant sources.
Cross-Checking: Cross checking the process done by junior staff
Communication: Liaise with ES, HR, Brokers, Banca, other stakeholders to gather necessary information
Collaborate with other team members to ensure smooth operations and workflow.
Documentation: Maintain and update policy records and documentation.
Compliance: Ensure all requests are processed in accordance with company policies and regulatory requirements.
Customer Service: Handle stakeholders’ inquiries and resolve issues related to policy administration.
Handle ad hoc assignments from management

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential

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