Team Lead Group & Individual Policy Support Officer - Cantonese
Kuala Lumpur
RM 8,000-9,000 per month
Permanent
Full-time
1 month ago
Supervise and manage the day-to-day operations of the Policy Service Team, ensuring timely processing of group policy movements and adherence to service level agreements Oversee the preparation of renewal and termination of group policy contracts, ensuring alignment with client agreements and internal guidelines Provide clear guidance, training, and support to team members, including onboarding and continuous skill development Identify and implement opportunities for operational efficiency and system enhancements to improve service delivery Monitor case assessments to ensure alignment with policy terms and regulatory requirements, safeguarding both customer and company interests