Key Responsibilities: 1. SOP Execution & Standardized Support: Implement daily standardized operational processes to ensure service consistency and quality. 2. Merchant Onboarding Support: Assist merchants with standard onboarding, system configuration and amendments. Coordinate with internal teams (e.g., Risk, Compliance, IT) to resolve activation challenges and blockers. 3. Daily Merchant Support: Handle merchant inquiries and provide timely responses and solutions. Assist merchants with onboarding issues, plugin installation and respond to merchant emails. 4. Cross-Team Collaboration: Work closely with Account Management, Risk, Pricing teams to resolve issues and drive workflow improvements. Escalate non-standard or complex inquiries to AMs (Account Managers) for further handling. Job Requirement: Bachelor's degree or above in any discipline (Preferable: Business Administration, Finance, or commerce related majors). 1-3 years of experience in operations support, customer service or a related field preferred. Strong communication and coordination skills, with the ability to manage multiple tasks effectively. Proficiency in office tools (e.g., Excel, CRM systems) with basic data processing and documentation skills. Detail-oriented, responsible and service-minded, with strong execution ability. Language requirement: Proficiency in English (additional Mandarian reading and speaking is a plus). Show more Show less