Why Join Us Opportunity to work on a high-growth fintech product with global merchant impact. Exposure to compliance, payments, and SaaS operations. Key Responsibilities: Merchant Onboarding Support: Assist merchants in preparing and submitting required KYC documentation and system configurations to activate EPOS and integrated payment channels. Coordinate with internal teams (e.g., Risk, Compliance, IT) and external partners (e.g., payment gateways) to resolve activation bottlenecks. Process Documentation & Optimization: Develop and maintain SOPs for merchant onboarding workflows, including system setup, document verification, and troubleshooting. Identify inefficiencies in current processes and propose actionable improvements. Data & Communication Management: Track and update merchant onboarding progress in shared systems (e.g., CRM, internal dashboards). Serve as a primary point of contact for merchants, responding to queries in English and Cantonese via email/system tickets. Compliance & Reporting: Ensure adherence to regional KYC/AML regulations and internal compliance guidelines during onboarding. Generate weekly/monthly reports on onboarding metrics (e.g., activation rates, bottlenecks). Cross-Team Collaboration: Partner with the Merchant Success and Product teams to address technical or operational challenges. Job Requirements: Bachelor's degree in Business Administration, Commerce, or related field. Minimum 1 year of experience in operations, customer support, or compliance roles, preferably in a fintech, e-commerce, or global BPO environment. Mandatory: Fluency in English (written/verbal) and Cantonese (spoken/reading). Basic Mandarin for internal communication. Proficiency in Microsoft Office Suite (Excel: advanced formulas, pivot tables; Word/PPT for reporting/SOPs). Familiarity with CRM tools (e.g., Salesforce, Zendesk) or project management platforms (e.g., Jira, Asana). Experience with EPOS systems or payment gateway integrations is a plus. Excellent written and verbal communication skills for cross-cultural interactions. Proactive problem-solving mindset with attention to detail. Ability to prioritize tasks and meet tight deadlines in a fast-paced environment. Show more Show less