About the Role: Responsible for global merchant channel onboarding / registration operations supporting the lines of business: Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide). Responsibilities: Work closely with stakeholders of Risk Management, Business Development, Account Manager, FI (Financial Institution) business, supporting the merchants' registration and onboarding operations which is a very key business process before business go-live. Be the first point of contact for every merchant onboarding matter and closely work with various stakeholder teams to resolve any questions or issues from the merchant & business. Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the merchants and lead the optimization on the operational product and process. Manage all your daily operational work/projects productively within the agreed SLAs, adhere to the KYB/KYC requirements/guidelines and keep updating the best practices, leading the product and process optimization, driving better and more efficient onboarding experience. Responsible for cross-functional collaboration with payment channel teams and risk control teams to ensure real-time onboarding requirement synchronization. Key duties include maintaining version-controlled SOP (standard operational process) documentation internally, conducting quality assurance including bi-weekly quality check/mitigation plan & daily case review. Establish and maintain effective relationships within all the stakeholders. Communicate with payment channels via phone, email - where needed - to facilitate to provide a great onboarding experience from an operational perspective. Qualifications : Have a great sense of responsibility and take ownership for the daily work; Working knowledge & operational experience of merchant KYC & CDD in payment industry; Great communication skills with a strong team spirit, not afraid to step out of your comfort zone; Demonstrable analytical and critical mindset with strong problem-solving skills, excellent attention to detail; Proactive, organised and highly efficient - able to work independently through periods of high volumes; Ability to balance commercial drivers and risk management; Excellent written and verbal communication skills; High responsiveness, collaboration & team orientated ethics; Positive, flexible, and keen to continue learning and improving; Have a natural tendency to be curious and think outside of the box; Fluent in English and with global working experience is preferred. Show more Show less