Customer Service Executive (Inbound Call - Telco)
Telecontinent Sdn Bhd
- Kuala Lumpur
- RM 2,150 per month
- Permanent
- Full-time
- Minimum SPM qualification
- Good command of English & Bahasa Malaysia (spoken, written, and reading)
- Computer literate, with basic knowledge of MS Office
- Must pass phone interview and required assessments
- Able to work on shifts and weekends
- Handle inbound customer calls professionally and efficiently
- Provide assistance to resolve inquiries related to telco services (prepaid/postpaid, billing, etc.)
- Identify root causes of customer issues and propose appropriate solutions
- Maintain excellent telephone etiquette - professional, confident, and patient at all times
- Ensure customer satisfaction through effective problem-solving and communication
- 5 working days per week with 2 rest days (may fall on weekdays/weekends)
- Shift Schedule:
- Morning: 8:00 AM - 5:00 PM / 9:00 AM - 6:00 PM
- Evening: 1:00 PM - 10:00 PM / 3:00 PM - 12:00 AM
- Basic Salary: RM2,150.00 (Fixed)
- KPI Allowance: Up to RM1,000.00 (Performance-based)
- Shift Allowance: Based on working shift
- OT Allowance: Applicable if overtime required
- Retention benefits: Up to RM1000.00 (T&C applied)
- Language allowance: RM300.00/month (Fixed - Mandarin speaking)
- Annual Increment (based on performance)
- Annual Bonus (based on performance)
- Appreciation Incentives (up to RM1,000)
- Staff discounts at outlets within the mall
- Internal staff activities (e.g. Customer Service Week, etc.)
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Training Provided
- 5 Working Days
Maukerja