Job Responsibility Handle inbound customer calls professionally and efficiently Provide assistance to resolve inquiries related to telco services (prepaid/postpaid, billing, etc.) Identify root causes of customer issues and propose appropriate solutions Maintain excellent telephone etiquette professional, confident, and patient at all times Ensure customer satisfaction through effective problem-solving and communication Working Days & Hours 5 working days per week with 2 rest days (may fall on weekdays/weekends) Shift Schedule: Morning: 8:00 AM 5:00 PM / 9:00 AM 6:00 PM Evening: 1:00 PM 10:00 PM / 3:00 PM 12:00 AM Location: Level 10, Berjaya Times Square, Jalan Imbi, Kuala LumpurEasily accessible via Monorail Imbi Station Job Requirements Minimum SPM qualification Good command of English & Bahasa Malaysia (spoken, written, and reading) Computer literate, with basic knowledge of MS Office Must pass phone interview and required assessments Able to work on shifts and weekends Job Benefits Remuneration Package: Basic Salary: RM2,150.00 (Fixed) KPI Allowance: Up to RM1,000.00 (Performance-based) Shift Allowance: Based on working shift OT Allowance: Applicable if overtime required Retention benefits: Up to RM1000.00 (T&C applied) Language allowance: RM300.00/month (Fixed - Mandarin speaking) Employee Benefits Annual Increment (based on performance) Annual Bonus (based on performance) Appreciation Incentives (up to RM1,000) Staff discounts at outlets within the mall Internal staff activities (e.g. Customer Service Week, etc.) Show more Show less