We are looking for Customer Service Executive who plays a pivotal role in ensuring exceptional customer experiences by managing all aspects of customer interactions. This position is responsible for resolving inquiries, handling complaints, and overseeing logistical and administrative functions such as airway bill generation, store credit management, and system updates. The role demands a proactive approach to problem-solving, clear communication across multiple eCommerce channels, and a commitment to customer satisfaction. Job Benefit: Attractive Remuneration Package. Opportunity on career progression. Flexible Benefit (e.g. Medical, Insurance, Dental, Optical, Wellness). Attractive Staff Benefit from Culina Malaysia, Club 21 and COMO Group (e.g. Staff Discount etc). Key Responsibilities: Customer Support Management : Handle all inbound and outbound customer inquiries, including returns, exchanges, refunds, complaints, and order modifications, ensuring timely and professional resolution. Act as the primary point of contact across multiple communication channels, including phone, WhatsApp, and email, delivering a seamless and efficient customer experience. Complaint Resolution : Take ownership of customer complaints, ensuring thorough investigation, timely resolution, and that corrective actions are effectively implemented and verified for long-term impact. Documentation & Logistics Coordination : Oversee the generation and management of airway bills, delivery documents, and other relevant shipping documentation to ensure smooth and accurate delivery processes. Credit Management & System Updates : Manage the creation of store credits, tracking customer transactions, and ensuring that all systems and trackers are updated accurately and in a timely manner. Requirements: Diploma and/or Bachelor's degree in accounting, finance, business administration/ management, or a related field preferred. Fresh graduates are encouraged to apply. Strong numerical skills and attention to detail; comfortable handling figures and financial transactions. Tech-savvy with proficiency in eCommerce platform, CRM systems, and Microsoft Office Suite. Excellent verbal and written communication skills. Experience in providing customer service support. Strong problem-solving abilities and patience when dealing with customers. Willingness to follow SOPs and company policies diligently. Strong analytical and communication skills and a hands-on mentality. Ability to work in a cross-functional environment and to lead complex operational initiatives. 5 working days, with a fixed schedule that may include weekends and public holidays if needed. Are you detail-oriented with strong numerical skills, a solid understanding of SOPs, and excellent command of English We want you to join our team and contribute to our success! Click the ' APPLY ' button and we will be reaching out to you if you are shortlisted! Can&apost wait to have you on board! Show more Show less