???? Who is LRQA LRQA is a global leader in assurance, known for our unwavering commitment to clients, pioneering market solutions, and deep-rooted expertise in risk management. With a presence in 50+ countries , a team of 2,500+ professionals , and a client base of 60,000+ organizations , we're shaping a safer, more sustainable future - one partnership at a time. From certification and customized assurance to cybersecurity, inspection, and training , our services are built on decades of experience and a shared vision for tomorrow. ???? We're Hiring: Customer Service Advisor Join us in delivering exceptional client experiences across the full lifecycle - from planning to invoicing - while driving operational excellence and building lasting relationships. ???? Location : Kuala Lumpur, Malaysia ???? What You'll Do Own the customer journey - ensuring smooth planning, delivery, and invoicing Optimize resource utilization across FTEs and subcontractors Champion client needs and proactively manage complaints Maintain accurate data in LRQA systems to support seamless operations Collaborate across teams and contribute to continuous improvement Respond to queries within SLA and escalate issues when needed Build strong relationships and ensure contractual expectations are met ???? What You'll Bring ???? 1-2 years in a client-facing role (preferred) ???? Strong IT skills - SAP & Oracle knowledge a plus ???? Fluent in English and Indonesian & Malay (written & verbal) ???? A proactive mindset and passion for client success ???? Valid work authorization or ability to arrange independently ???? At LRQA, we believe in growing together. We're proud of our heritage, but it's our vision for the future - powered by our people - that truly defines us. Show more Show less