Native Japanese - Customer Service Advisor
Tap Growth ai
- Kuala Lumpur
- RM 9,000 per month
- Permanent
- Full-time
⏰ Work Mode: Work From Office
💼 Role: Native Japanese - Customer Service Advisor✅ Salary: RM 9,000
✅ Project: Luxury watch
✅Language: Japanese
✅Timings: Rotational Shifts (5 days a week)
✅Headcount: 5
✅Joining date: 15th September 2025
✅Experience: At least 1 year customer service with Diploma or Degree.✅ JOB DESCRIPTION:
Understand customer enquiries and respond via applicable channels: email, call and chat.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and the main language.