Job Title: Bilingual Customer Support Specialist Location: KL Language Requirement: English and Mandarin Working Hours: 5-day work week, rotational shift Responsibilities: Provide high-quality customer service in both Chinese and English, responding promptly to customer inquiries and issues Offer support through various channels (such as online chat, email, etc.) to ensure customer satisfaction Handle customer complaints, accurately record and track the progress of problem resolution Assist customers with account operations such as registration, deposits, withdrawals, and other basic tasks Collect and feedback customer suggestions, assist the team in optimizing service processes Regularly report work progress and common issues to help improve the overall service quality of the team Qualifications At least an SPM qualification, fresh graduates are welcome Proficient in both Chinese and English Experience in customer service within the financial industry is preferred Familiarity with the cryptocurrency field is a plus, but not required Strong communication and interpersonal skills Ability to handle multiple tasks and prioritize effectively Strong learning ability and team spirit Show more Show less