General Manager

• Participate in the development and implementation forward-thinking strategies to solidify the club's position as a leader in the wellness industry.
• Innovate wellness programs to cater to the dynamic needs of VIP clients.

• Lead the recruitment, development, and retention of a high-performance team, including physiotherapists, functional medicine doctors, and client servicing personnel.
• Foster a culture of excellence through continuous training and development programs.

• Oversee day-to-day operations, ensuring the highest standards of efficiency and guest satisfaction.
• Coordinate with various departments to ensure seamless service delivery.

• Oversee day-to-day financial operations including the management of operational purchases, invoicing and ensuring timely payments to vendors.
• Collaborate closely with the finance team to maintain accurate financial records and reports, facilitating transparency and informed decision-making.

• Build and maintain relationships with VIP clients, offering personalized services and experiences.
• Develop client relations strategies to enhance satisfaction and loyalty.

• Work closely with the marketing team to enhance brand visibility and attract premium clientele.
• Foster community relations and strategic partnerships to boost the club's reputation.

• Oversee the organization and management of club events, including wellness workshops, VIP gatherings, and promotional events.
• Collaborate with internal teams and external partners to deliver successful events.

• Ensure the club meets and exceeds industry standards in all service offerings through regular evaluations and feedback analysis.
• Initiate improvements and innovations based on client feedback and industry trends.

• Adhere to all regulatory requirements and maintain the highest standards of safety and compliance.
• Implement risk management strategies to safeguard the club's assets and reputation.

• Ensure the facilities are equipped with state-of-the-art amenities and maintain an ambience of luxury and tranquillity.
• Supervise the maintenance team to uphold pristine conditions and operational excellence.

• Outstanding leadership and organizational skills.
• Strong financial acumen and analytical abilities.
• Exceptional communication and interpersonal skills.

Monroe Consulting