Job Responsibility Guide and educate customers on self-service options and digital banking channels. Conduct call-backs to confirm transactions and request supporting documents when necessary. Identify customer needs, resolve issues, and provide effective solutions. Perform KYC (Know Your Customer) tasks as required. Handle other related duties as assigned. Job Requirements Minimum SPM, fresh graduates are welcome. Previous experience in customer service, banking, or contact centre is an advantage. Strong communication and problem-solving skills. Able to work independently and in a team. Willing to work on rotational shifts. Job Benefits Annual Leave and Sick Leave Training Provided Allowance Provided EPF and SOCSO 5 Working Days Show more Show less