Customer Service Executive (Service Center - Pavilion Bukit Jalil)
Telecontinent Sdn Bhd
- Kuala Lumpur
- RM 2,150-2,500 per month
- Permanent
- Full-time
- Minimum SPM/Diploma or equivalent qualification.
- Prior experience in customer service or service centre is an advantage.
- Strong communication and interpersonal skills.
- Ability to remain patient and professional when handling complaints.
- Basic computer skills (MS Office, data entry systems).
- Team player with a positive attitude and customer-first mindset.
- Welcome and assist walk-in customers with professionalism and courtesy.
- Handle inquiries related to products, services, and warranty claims.
- Register and track service requests, complaints, and follow-up actions.
- Coordinate with internal teams to ensure timely resolution for customers.
- Provide clear updates and explanations to customers regarding service status.
- Maintain accurate records of customer interactions and transactions.
- Ensure the service centre environment is organized, professional, and customer friendly.
- 5 working days, 2 off days (schedule based on rotation)
- 9:00am - 10:30pm (follow mall operation hours)
- Attractive salary package and performance incentives.
- On-the-job training and career development opportunities.
- Supportive team environment.
- Basic Salary: RM2,150 - RM2,500 (based on experience)
- Language Allowance: RM300
- Sales Commission: Unlimited Commission
- Overtime Allowances
- Shift Allowances
- G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia.
- Accessible to Public Transport Monorail Imbi Station/MRT Bukit Bintang
- Training Provided
- Performance Incentive
- Allowance Provided
- Commission Payment
- Staff Discount
Maukerja