Senior Operation Executive

• Diploma / Bachelor's degree in Event Management, Business, or a related field.
• Proven experience in managing and executing successful events with at least 2 years of experience in the events industry.
• Excellent verbal and written communication skills in English, Bahasa Malaysia, and Mandarin (for China clients).
• Creative mindset and ability to develop engaging content and event ideas.
• Excellent organizing and planning skills, good team spirit, reliable, and independent.
• Strong attention to detail and a focus on quality assurance.
• Proven experience in event operations and logistics management.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong problem-solving skills and the ability to think on your feet.
• Possess own transport and willing to travel extensively.
• Willingness to work flexible hours, including evenings and weekends, as needed.

• Develop detailed operational plans for all aspects of events, including logistics (venue selection, catering, transportation, equipment rental, entertainment, décor, schedules, and resource requirements).
• Coordinate and maintain effective communication channels with internal teams, clients, and external vendors to ensure smooth execution.
• Collaborate with stakeholders to ensure alignment with event objectives.
• Plan events from start to finish according to requirements, target audience, and objectives.
• Prepare event-related documents (Runbook, Checklist, etc.).
• Prepare and manage budgets, ensuring adherence.
• Propose ideas and suggestions to enhance event success.
• Analyze event performance and prepare reports.
• Conduct pre-show preparations and travel to sites for project monitoring.
• Compile costing deck, account payment schedule, and finalize detailed vendor costs.
• Create and manage event budgets, negotiate contracts with vendors, and ensure expenses stay within budgetary limits.
• Research event concepts, including design, themes, entertainment, venues, activities, and trends.
• Hire and manage personnel (ushers, crew, emcee, etc.).
• Ensure all operational aspects meet quality standards and client expectations.

• Oversee logistics, including venue setup, transportation, equipment, and technical requirements.
• Collaborate with vendors to secure services and ensure timely delivery.
• Arrange necessary items such as event props, tools, and walkie-talkies.
• Ensure events run smoothly and resolve any issues promptly.
• Manage timely processing of payments and related services.
• Source and negotiate contracts with vendors (venues, caterers, AV providers, and other services).
• Develop stock load/unload and logistic scheduling plans.
• Optimize resource utilization for operational efficiency.
• Handle ad-hoc tasks related to events, technical coordination, or other assignments from superiors.
• Liaise with vendors, monitor timelines, and ensure quality expectations are met.

• Lead on-site event operations, including setup, execution, and breakdown.
• Coordinate with the operations team and vendors for seamless event flow.
• Supervise staff (event coordinators, caterers, etc.).
• Adapt to ad-hoc events and last-minute planning requirements.
• Communicate with guests and provide customer service before, during, and after events.
• Record technical meeting minutes and prepare on-site documentation (including voice recordings).
• Assist in arranging internal briefings and meetings.
• Allocate and manage resources efficiently (staff, equipment, materials).
• Implement measures to address and resolve issues during events.

• Conduct post-event evaluations to assess operational effectiveness.
• Perform post-mortem reviews upon event completion.

• Support internal project planning teams by sharing insights into client preferences.
• Collaborate with the internal project operation team to ensure seamless communication and smooth operations.
• Liaise with the internal event and creative team regarding client inquiries or requests.
• Liaise with other internal teams for client inquiries or requests.
• Participate in weekly departmental meetings.
• Attend monthly knowledge-sharing sessions within the team to enhance individual skills.

• Submit monthly project reports and monthly scorecard appraisals with the Head of Department (HOD).
• Submit weekly task planning and learning outcomes.
• Update daily progress reports.

• Undertake any other ad-hoc assignments or duties as assigned by superiors.

• Mileage Claim
• Medical Claim
• Annual Leave/Replacement Leave/Weekend Allowance
• Working Smartphone
• Team building
• Company trip

Maukerja