Operations Manager (Native Japanese Speaker)
Growthfn
- Kuala Lumpur
- RM 192,000 per year
- Permanent
- Full-time
- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team – organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedules of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates,
- Working under pressure
- Fluency in English (Speaking, listening, writing and reading). Working 100% English.
- University/Colleges required.
- Experience in managing team (up 50HC) more than 3 years
- Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week (depend on the Ops schedule)
- Fantastic work culture
- Opportunity within a company with a solid track record of performance
- Leadership Role