Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel Project
Majorel
- Kuala Lumpur
- Permanent
- Full-time
- Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment).
- RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
- Convenient working location (5 minutes walk from Ampang Park LRT station).
- Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
- Employee engagement, recognition and appreciation program.
- Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
- Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
- Relocation benefits for expatriates: 1-way flight ticket to Malaysia + Temporary accommodation + Quarantine cost coverage.
- Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
- Handle pre and post reservation inquiries/requests by phone and e-mail.
- Modify, change and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrangement special requests.
- Act as liaison between guest and hotel to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account management support.
- At least a Diploma/Bachelor Degree certificate in any field.
- Excellent English & Japanese language skills (Native/JLPT N1 or N2 speakers).
- Independent & Customer Oriented Person
- Willing to work on rotational shift including weekend and public holiday.