Manager, FCSO Case Investigations

• Implement Strategic Operations: Execute the strategic operations plan for Country Financial Crime Surveillance Operations (FCSO) , aligning it with business strategies and investment goals.
• Drive Global Strategy: Supporting the global Financial Crime Surveillance Operations (FCSO) strategy within the country to streamline processes and enhance productivity.
• Reduce Risk: Implement measures to reduce risk and improve controls within the Financial Crime Surveillance Operations (FCSO) framework.
• Leverage Technologies: Utilize advanced technologies to improve operational efficiency and control mechanisms.
• Ensure Seamless Client Experience: Ensure efficient processing and timely resolution of client issues to support business goals
• Monitor Processes: Oversee FCSO/Surveillance processes to ensure consistent implementation of programmes.
• Support Controls: Provide adequate support through people, processes, tools, frameworks, and systems for necessary controls.
• Enhance Productivity: Continuously seek ways to enhance productivity within the Financial Crime Surveillance Operations (FCSO) operations.
• Improve Controls: Focus on improving control measures to maintain high standards of operation.
• Enable Business Growth: Ensure that Financial Crime Surveillance Operations (FCSO) operations are seen as enablers for business growth and client retention

• Manage Watchlists: Handle daily management of watchlists, including timely additions and reconciliations as directed by Head Financial Crime Surveillance Operations (FCSO).
• Support Complex Investigations: Assist Head Financial Crime Surveillance Operations (FCSO) with complex investigations as needed.
• Legal Orders Management: Manage legal and production orders, respond to law enforcement, and conduct related investigations.
• Transaction Monitoring: Process Transaction Monitoring (TM) and Name Screening (NS) cases daily, adhering to AAA procedures and agreed turnaround times (TATs).
• Quality Control: Maintain Quality Control and Quality Assurance results in line with Group and local expectations.
• Follow-Up Actions: Initiate timely follow-up actions to process alerts in Transaction Monitoring (TM) and Name Screening (NS) with clear narratives.
• Implement Standards: Help implement investigation and surveillance standards set by regulators and the Group Financial Crime Compliance (FCC) function.
• Support Group Processes: Follow processes defined by Group Financial Crime Surveillance Operations (FCSO) Global Process Owner and Country Financial Crime Compliance (FCC)
• Report Internal SARs: Report internal Suspicious Activity Reports (SARs) for cases escalated through FCSO screening or transaction monitoring to Country Financial Crime Compliance (FCC) & Country Money Laundering Compliance Officer (CMLCO)
• Assist Head FCSO: Provide general support to the Head Financial Crime Surveillance Operations (FCSO) in various tasks and initiatives.

• Strong understanding of financial crime surveillance operations / Preferably with strong knowledge in Trade Operation dealing with Import and Export documents.
• Experience in transaction monitoring, name screening, and legal order management.
• Ability to manage and escalate significant risks and issues.
• Excellent communication and stakeholder engagement skills.
• Detail-oriented with strong analytical and problem-solving abilities

• Compliance Policies and Standards
• Surveillance (including Screening and Monitoring)
• Investigations
• Compliance Risk Assessment
• Change and Project Management

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered