Job Responsibility Answer and Make Calls Professionally Manage inbound and outbound calls in a courteous and efficient manner. Deliver Effective Solutions Respond to customer queries with accurate and timely resolutions. Uphold Service Excellence Strive to exceed customer expectations through high-quality service and support. Maintain Service Standards Comply with company protocols and service guidelines at all times. Handle High Call Volumes Stay calm and focused while managing a large number of customer interactions. Address Concerns Promptly Investigate and resolve customer complaints, providing timely follow-up to ensure satisfaction. Document Interactions Keep detailed and accurate records of all customer communications, account updates, and relevant documentation. Follow Protocols Adhere to all internal communication processes, procedures, and company policies. Job Requirements Fresh Talent Welcome Open to SPM, Diploma, or Degree holders, including fresh graduates. Bilingual Proficiency Must be able to communicate effectively in both Mandarin and English, written and spoken. Customer-Focused Attitude Previous experience in customer service is an advantage but not a requirement. Tech-Savvy Basic knowledge of Microsoft Excel, Word, and general computer applications. Excellent Communicator Strong interpersonal and communication skills are essential. Flexible Schedule Willing to work on rotational shifts, including weekends or public holidays if required. Stable Workweek 5-day work week with scheduled off days. Job Benefits Annual Leave & Medical Leave For a balanced work-life. Comprehensive Training Provided Learn and grow with us. KWSP & SOCSO Contributions Full statutory benefits included. Convenient Location Walking distance from LRT Ara Damansara Station. Show more Show less