We are looking for a Customer Service Executive who focuses more on chat engagement, who has a great character and positive demeanour to serve our esteemed and potential customers, who keeps them in a great spirit and satisfaction. Responsibilities Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs. Manage inbound and outbound chat and occasional calls promptly Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Actively update "scripts" when information changes Meet personal/team qualitative and quantitative targets Requirements and skills Strong communication skills along with active listening Customer focus and adaptability to different personality types Ability to multitask, set priorities , and manage time effectively Excellent typing skills Able to work a shift-based schedule, covering weekends and public holidays Plus points when applying Previous experience in a customer support role Good command of English, Bahasa Malaysia, or Chinese Any customer service or communication-related certification Why work with us Fast-track career for high performers Performance bonus Team incentive bonus Annual leave & medical coverage Personal development opportunities through sponsored educational seminars and training programs Handphone with mobile data provided Subsidised season parking We are fun Show more Show less