The Responsibilities of the Role: Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat. Assists customers and sellers with product selection, answers basic presales questions, and suggests various product options that are available. Input customer interaction, problems in Customer Relation Management System (CRMS). Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required (if any) or escalate the same to the Assistant Manager -Operations or required team (where necessary). To provide service of high level to customers through Chat platform and to provide resolution in accordance with guidelines given. Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the Assistant Manager. Escalate any queries or unresolved issues which cannot be completed within the agreed procedures. Work on agreed productivity and quality standards and any KPIs as provided by Management. Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures. Skill Requirements: Diploma or Degree in any discipline. Good command of spoken and written English and Bahasa Malaysia. E-Commerce experience/online marketplace knowledge is an advantage. Basic computer knowledge: MS Office, MS Outlook and Internet Explorer. Possess initiative, able to work independently and as a team. Dynamic, highly motivated and a result-oriented team player with good interpersonal skills. Contact Centre Operating Days/Hours: Monday - Friday (9.30 am - 5.30 pm), Saturday (9.30 am -12.30 pm). The Package : Attractive Salary (RM2800). Performance-related allowance on a quarterly basis for confirmed staff. 15 days Annual Leave. 14 days Medical Leave. Medical and hospitalization insurance coverage. Experience Required : Entry Level Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.