Customer Success Specialist (2 HQs) Location: KL Sentral area The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide. Chronos Consulting's client: We are a forward-thinking fintech startup committed to empowering businesses in today's dynamic global marketplace. Our innovative credit solutions are designed to support brand owners, distributors, and e-merchants operating on e-marketplaces, helping them unlock their full potential and achieve sustainable growth. Job Responsibilities: Identify and pursue new business opportunities through extensive research from various sources. Collaborate with the sales team to meet targets and expand the client portfolio. Accurately identify and assess potential clients to ensure alignment with company goals. Filter prospects using predefined criteria to maximize business potential. Work closely with the Client Success Coordinator to guide clients through the onboarding process. Ensure clients understand and utilize our solutions effectively to achieve their business objectives. Conduct in-depth market analysis to stay informed about industry trends, competitor activities, and client needs. Leverage insights to recommend product enhancements and refine business strategies. Track key performance metrics related to client success, providing regular reports to management. Use data to identify improvement areas and optimize client outcomes. Qualifications : Bachelor's degree in Business Administration, Finance, or a related field. 3-7 years of experience in sales, business development, or client success roles. Strong communication, research, and analytical skills, with the ability to assess market trends and data effectively. Proactive, self-motivated, and detail-oriented, with the ability to work independently in a fast-paced environment. Fluency in English is required. Proficiency in Bahasa Malaysia and Chinese is an advantage . Show more Show less