We're on a mission to make financial services accessible and effortless for SMEs. As one of Singapore's latest digital wholesale banks fully regulated by MAS, we're committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext Team Introduction Understand how risk appetite and risk culture should be considered in day to day activities and decisions Meet KPIs to improve roll rates Perform review of accounts on a day-to-day basis including skip tracing, assign for field visits with debt collection agencies Conduct daily portfolio monitoring and regular reviews on delinquent accounts Negotiate with customers on repayment arrangements to improve delinquency Assess and recommend remedial actions on distress accounts for approval Manage collection complaints and develop resolution within turnaround time Track initiatives and success rate Leverage on system enhancement to drive productivity and efficiency Ad-hoc task and projects assigned Job description Bachelor Degree or above with minimally 5-7 years of relevant collections experience preferably in SME/Business Banking Experience with Statistical models and ideally AI models in collections Strong analytical and writing skills Strong knowledge of industries and economic environment in the region Proficient in English and Mandarin to communicate with Mandarin-speaking stakeholders Show more Show less