WHO WE ARE InstaDuit is a next-generation digital lender bringing together cutting-edge technology, artificial intelligence, and machine learning to empower consumers and financial growth. Using frontier technology, we make our loan application experience simple, speedy, and friendly for everyone. Our goal is to help customers who dont want to use conventional banks while bringing fair and transparent financial services to everyone. JOB POSITION Collections Records Specialist The Collections Records Specialist position focuses on locating consumers whereabouts and assets by using numerous tools available. The Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with applicable laws, company policies, and processes. JOB RESPONSIBILITIES Locate consumers using Third party tools (TPS) tools and techniques Communicate with third parties for the purpose of acquiring consumers location and most recent contact information Search private databases, public records, and the internet when necessary Review and analyze credit applications and in-house documents for to locate new address and contact information Update consumer information in records to enable collections and field recovery teams to access the latest information Call employment and other institutions to locate customer contact information Comply with all Malaysian national and state regulations Comply with all company policies and procedures JOB REQUIREMENTS Previous experience in collections or credit application processing is a plus Excellent communication skills and ability to overcome objections Ability to make calls to various employment sources and government institutions Excellent analytical, research, investigative, and organizational skills Track and maintain account statuses using Google Sheets Detail-oriented with excellent organizational skills Capable of effectively operating in a high-pressure, high-volume environment EDUCATION AND/OR EXPERIENCE Minimum SPM or Diploma or equivalent experience Experience in Collections/Customer Service Self-motivated and able to work with minimal supervision Familiarity with national and state laws applicable to collections MACHINES, OFFICE EQUIPMENT & SOFTWARE Knowledge of Google Workplace Knowledge of Web Applications (Google Search, Maps, etc.)