Customer Retention Executive

MHA Consultancy Services Sdn Bhd

Maluri, Kuala Lumpur
RM 3,000 per month
Permanent
Full-time

3 days ago

MohonCompany Highlights

Nearby Public Transportation
Monthly transportation & Parking Allowance
Basic Salary + Commission

Kelayakan

Fluent in Malay (spoken & written) is preferably.
Fluent in Chinese (spoken & written) is an advantage.
SPM/STPM/Diploma/Degree in any field
Prior experience in customer service, call center, or telesales is an advantage
Able to work under pressure and meet daily targets
Willing to work shift schedules, including weekends and public holidays
Positive attitude and good problem-solving skills

TanggungjawabCustomer Retention Executive - Sales (Loan & Financing)Type: PermanentBasic Salary: RM3,000 + CommissionWork Mode: Weekday On-site; Weekend & PH Work From HomeWorking Hours: 6 working days per week; can self arrange off dayProject: Personal Financing, Loan

Proactively reach out to existing customers to understand their needs and offer suitable loan solutions.
Build strong relationships with loyal customers to increase engagement and satisfaction.
Follow up on loan applications, assist in resolving issues, and ensure smooth processing.
Achieve individual targets for customer activation, conversion rate, and satisfaction scores.
Collaborate with the team to improve customer communication and retention processes.

Manfaat

Basic salary + Commission
EPF, SOCSO, and EIS contributions
On-the-job training provided
Career advancement opportunities
Supportive team environment

Manfaat tambahan

Staff Activities
Training Provided
Allowance Provided

KemahiranCustomer Service Communication Skills Relationship Building Sales Bahasa MalaysiaPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

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