Key Account Executive (Retention and Upselling)

Kuala Lumpur
Permanent
Full-time

8 days ago

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!What would you be doing:

Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
Maintain an accurate record of client engagement.
Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
Provide great customer experience through a consultative approach.
Be a strong team player and support company directions & goals.
Take ownership of your own performance by evaluating key metrics.
Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
Work location: Remote
Working hours: Monday - Friday (12PM - 9PM).

To be successful in this role, you will need to have:

Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
Good command of English, Mandarin and Bahasa Malaysia.
Excellent communication skills & interpersonal skills.
Good negotiation skills with the ability to resolve issues and customer concerns.
Sense of ownership and pride in your performance and its impact on the company's success.
Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
A proficient communicator with a consultative sales approach.
Self-motivated and possess aggressive sales personality in achieving quantitative results.

Alpha Iota

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