Customer Support Specialist (Mandarin Speaker)
Legency Group Sdn Bhd
- Bangsar, Kuala Lumpur
- Permanent
- Full-time
- Possess a minimum of Secondary/SPM/'O' Level certification.
- Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
- Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues.
- Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions.
- Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
- Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
- Ability to multi-task, priorities and manage time effectively.
- Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day)
- To handling customer inquires & provide solutions to all customer related problems.
- Providing high quality of customer service via Live Chat support.
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Location: KL Eco City (Nearby LRT/KTM)
- Language Allowance + Travelling Allowance + Commission
- OT pay
- Free coffee, tea & snacks at the office
- Medical Claim
- Positive & Young culture
- EPF, SOCSO, EIS
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Annual Bonus
- Company Trip
- Monthly Activities
Maukerja