Job Description: Ensure that Listing guidelines and policy is compliant with local and regional regulations and requirements, including prohibited and sensitive listings. Conduct m…
Job Description: Support Quality Assurance (QA) team by marking moderators actions in order to quality check on the moderation quality. Feedback problems, escalate any challenges a…
Job Description: Be responsible for the curation of marketplace content, product reviews and seller to buyer chats, to perform quality check on the legitimacy of the content. Perfo…
Job Description: Evaluate business performances and internal processes for improvements to achieve operational and financial goals Assist in consolidating and reviewing key operati…
Job Description: Communicate, liaise and drive service points-related projects, including operation excellence and marketing Identify service-level gaps and improve user experience…
Job Description: Apply investigational skills to monitor, audit, and analyse potential fraudulent cases and produce root cause analysis Utilise data tools to design data-driven str…
Job Description: Provide performance reports on operational metrics and gather insights for business optimisation Proactively identify and independently resolve issues in various r…
Job Description: Identify key operational gaps and improvement opportunities within Last Mile delivery operations. Collaborate with the operations team to design and project manage…
Job Description: Identify key operational gaps and improvement opportunities within First Mile Operations. Collaborate with the operations team to design and project manage initiat…
Job Description: Assist the team to monitor Shopee's physical warehouses Assist in inhouse fulfillment capability to provide exceptional customer experience and support our biggest…
Job Description: Monitor and analyze security alerts through the SIEM platform. Conduct investigation of alerts, perform analysis and correlation of events from various sources. Co…
Job Description: Work with large data sets to distill insights into sellers' behaviour using advanced data analytics tools (SQL, Python Pandas, etc.) Conduct industry analysis into…
Job Description: Perform data analysis for Customer Service Agents performance and other Service Quality related initiatives such as resolution time optimisation and improving of c…
Job Description: Perform data analysis to deep dive and uncover gaps in Chatbot in order to improve Chatbot KPIs Perform ad-hoc problem solving Support chatbot solution enhancement…
Job Description: Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges Define project goals and strategy to achieve an ideal re…
Job Description: Prepare campaign collaterals with cross functional local and regional teams Manage key project timelines and collaborate with stakeholders to ensure timely launch …
Job Description: Prepare campaign collaterals with cross functional local and regional teams Manage key project timelines and collaborate with stakeholders to ensure timely launch …
Job Description: Act as a specialist for the product in content-related products i.e Livestreaming & Video Work closely with Product Operations & Designers to improve existing prod…
Job Description: Conceptualise new ideas and feature improvement for games within the Shopee app to drive user engagement Collaborate closely with the team on the end-to-end execut…
Job Description: Assist in the running of Commercial Programs initiatives Assist in day-to-day Business As Usual (BAU) operations to drive program outcomes such as the monthly refr…